Support

We answer email — no chatbots, no ticket maze.

Reach us

• Guests & hosts: support@unseenroll.com — replies within one business day, faster on event nights.
• Refunds & billing: hello@unseenroll.com (include your event code) — we handle event changes, cancellations, and the refund tiers. Receipts, invoices, and card disputes are handled by Stripe.
• Privacy, legal, content removal: legal@unseenroll.com.
• Enterprise: enterprise@unseenroll.com.

Before you write

• Your event code (six digits, on the invite/QR) makes everything faster.
• Photos missing after the reveal? Open the camera once more — offline shots upload when the app reopens.
• Sign-in loops: use the same Apple/Google account you joined with.
• Payment questions: where Stripe is the merchant of record, your statement shows LINK.COM* UNSEEN ROLL, and Stripe sends the receipt and refund emails through Link. Ask us about the event; ask Link about the charge itself.

What we will never ask for

Your password, a one-time code, or a payment outside Stripe. If someone does, it is not us — forward it to legal@unseenroll.com.